Softwrap™
SoftWrap™ is a user interface integration utility, which abstracts the user from the original line-of-business applications. It acts as a new user interface, hiding the existing applications, and interacting with them through UI, and also acts as a UI-middleware, allowing for creating business rules and processes around those interactions.
Typical usage of Softwrap™ would be in call centers, or any environment where users are supposed to use a high number of applications.
SoftWrap™ can be integrated with CCF (out of the box adapter for CCF is available).
SoftWrap™ allows for creating a new user experience, without ripping and replacing existing applications, but by “virtually” replacing them. Allowing for:
● Simplifying of the use of existing applications by consolidating them into a
new metadata driven user interface.
● Abstracting the application interactions from the cross-application business
rules by allowing transparent management of business processes.
● Reduced application usage times.
● Reduced application training times
.
● Minimal development and maintenance efforts by providing a business-user
friendly administration UI to allow for creating the consolidated UI, with close
to zero impact on the existing applications (in terms of customization).
● Ability to create consolidated, cross-application reporting capabilities and
dashboards.
● Single-sign on.
● Exception capturing and handling and roll back in case of exceptions.
● Supports both synchronous/asynchronous execution.
● End-user customizable look and feel.
● Logging and tracking.