Softact has a track record in both implementing CCF projects as well as innovating add-ons on top of CCF such as the acclaimed Softact CCF Java Adapter.

A quality customer experience is a vital element in building customer loyalty. CCF enables organizations to improve the customer experience. CCF is a software framework for customizing the Customer Care needs of the client. CCF enables organizations to create an aggregated custom UI for customer care staff, by combining data elements from disparate applications (mainframes, databases, or web sites) and displaying data into a single UI.

Recognizing that today’s customer transactions typically involve multiple support channels (web, phone, kiosk, bank branch), starting in one and ending in another, CCF enables support channels to share common logic and data. CCF provides for a consistent customer support experience, removing the classic customer frustration of repeating or re-entering information when they move to another support channel. Additionally CCF offers many backend system advantages, including data failover and load balancing.

Benefits:
-Swift access to a 360 degree view of your customers
-Improve User productivity\reduce training costs
-Increase First contact Resolution Rate
-Increase Employee satisfaction (intuitive UI, process guidance)
-Increase Customer satisfaction (consistent support experience)

Business Intelligence using Microsoft’s familiar environment helps solve the business needs of organizations of all sizes. Total cost of ownership issues are at the top of everyone’s list today, and business intelligence investments are no exception, but a Microsoft business intelligence project delivers unparalleled economic value. According to Gartner (2009), “BI platform revenue will be less affected by the economic downturn than some other technologies because of the heightened need to make better, fact-based decisions — BI is a vital competitive tool of increased importance in an environment where doing business more smartly, in order to maximize share of the reduced revenue in circulation, is a necessity”.

Because Microsoft business intelligence solutions are delivered in environments that you already work in today—Microsoft Office Excel, Office Outlook, and Office SharePoint Server 2007—there’s no need for week-long training courses or complicated books and manuals. And the products are integrated and interoperable from top to bottom, so you don’t need to get used to different user interfaces for all the different product versions in production. You’ll require less support time from IT and less training time for everyone to get started using the tools.

Microsoft Office SharePoint Server 2007 is an integrated suite of server capabilities that can help improve organizational effectiveness by providing comprehensive content management and enterprise search, accelerating shared business processes, and facilitating information-sharing across boundaries for better business insight. Additionally, this collaboration and content management server provides IT professionals and developers with the platform and tools they need for server administration, application extensibility, and interoperability.

BizTalk Server is Microsoft’s Integration and connectivity server solution. A mature product on its sixth release, BizTalk Server 2009 provides a solution that allows organizations to more easily connect disparate systems. Including over 25 multi-platform adapters and a robust messaging infrastructure, BizTalk Server provides connectivity between core systems both inside and outside your organization. In addition to integration functionality, BizTalk also provides strong durable messaging, a rules engine, EDI connectivity, Business Activity Monitoring (BAM), RFID capabilities and IBM Host/Mainframe connectivity.