Softact has a track record in both implementing CCA projects as well as innovating add-ons on top of CCA such as the acclaimed Softact CCA Java Adapter.

A quality customer experience is a vital element in building customer loyalty. CCA enables organizations to improve the customer experience. CCA is a software framework for customizing the Customer Care needs of the client. CCA enables organizations to create an aggregated custom UI for customer care staff, by combining data elements from disparate applications (mainframes, databases, or web sites) and displaying data into a single UI.

Recognizing that today’s customer transactions typically involve multiple support channels (web, phone, kiosk, bank branch), starting in one and ending in another, CCA enables support channels to share common logic and data. CCA provides for a consistent customer support experience, removing the classic customer frustration of repeating or re-entering information when they move to another support channel. Additionally CCA offers many backend system advantages, including data failover and load balancing.

Customer Care Accelerator (CCA) ,Benefits:
Swift access to a 360 degree view of your customers